Frequently Asked Questions
Find answers to common questions below. Can't find what you're looking for? Contact support.
Create a free account to explore preview programs, or upgrade to Premium for full access. Enterprise users receive access through their organisation.
Check your spam or junk folder. If you still can't find it, contact your organisation administrator or reach out through our support page.
On the sign-in page, click "Forgot your password?" and enter your email address. You'll receive a link to set a new password.
This means your account doesn't have access to this product. Contact your organisation administrator or reach out through our support page.
We support the latest versions of Chrome, Firefox, Safari, and Edge. We recommend keeping your browser up to date for the best experience.
Email addresses cannot be changed directly through the platform. Please contact us through the support page for assistance.
Try clearing your browser cache and cookies, or use a private/incognito window. Make sure you're using the correct email address. If the issue persists, use "Forgot your password?" to reset your credentials.
Yes. Your progress carries over. Free tier covers the first portion of each program, so upgrading to Premium continues where you left off.
Yes. Any program published during your subscription year is included at no extra cost.
Enterprise is priced per user per program. Contact us for a quote tailored to your team size and program selection.
Yes. Each program is a separate engagement with its own sentiment studies, expert sessions, and analysis. Multi-program packages are available.
We offer a 14-day money-back guarantee on all subscription purchases. You can cancel anytime, and your access continues until the end of your billing period. See our Refund Policy for full details.
You can cancel anytime through the billing portal accessible from your profile page. No further charges will be made, and your access continues until the end of your current billing period.
We comply with GDPR and use industry-standard security practices. We do not sell your personal data. For full details, see our Privacy Policy.
Use our Support page to send us a message. We aim to respond within 24 hours on business days.