Privacy Policy

1. Who We Are

Go To AI Market (“GTAIM”, “we”, “us”) operates the GTAIM platform, including Academy, Client Portal, and related services. We are committed to protecting your personal data in accordance with the EU General Data Protection Regulation (GDPR).

2. Data We Collect

We collect the following personal data:

• Account information: name, email address, and organisation affiliation provided during registration.
• Usage data: pages visited, features used, and timestamps of activity within the platform.
• Technical data: browser type, device information, and IP address collected automatically.
• Communications: messages sent through our support form.

3. Payment Data

When you subscribe to a paid plan, payment is processed by Paddle.com Market Ltd, our Merchant of Record. Paddle collects and processes your payment information (card details, billing address) directly. We do not store, see, or have access to your payment card details. We receive from Paddle only: your subscription status, billing interval, and transaction identifiers necessary to manage your access.

4. How We Use Your Data

• Providing and maintaining the platform services.
• Authenticating your identity and managing access.
• Responding to support requests.
• Improving the platform based on usage patterns.
• Complying with legal obligations, including GDPR requirements.

5. Legal Basis

We process your data based on:

• Contract performance: processing necessary to provide the services you have been invited to use.
• Legitimate interest: improving and securing the platform.
• Consent: where explicitly provided, such as for optional communications.

6. Data Sharing

We do not sell your personal data. We share data only with service providers necessary to operate the platform, including providers for authentication, hosting, email delivery, payment processing, and application monitoring.

All processors are bound by data processing agreements and comply with applicable data protection regulations.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide services. Inactive accounts may be flagged for review after 12 months of inactivity. You may request deletion of your data at any time.

8. Your Rights

Under GDPR, you have the right to:

• Access the personal data we hold about you.
• Rectify inaccurate or incomplete data.
• Erase your data (“right to be forgotten”).
• Restrict processing of your data.
• Port your data to another service.
• Object to processing based on legitimate interest.

To exercise any of these rights, contact us through our support page.

9. Cookies

We use essential cookies required for authentication and session management. We do not use advertising or tracking cookies.

10. Contact

For privacy-related enquiries, contact us through our support page.